Frequently Asked Questions

Everything you need to know about your luxury jewelry experience.

What materials are used in Gold Palace jewelry?

We exclusively use 14K and 18K solid gold, premium sterling silver, and ethically sourced gemstones. Every piece is hallmarked for authenticity and quality assurance.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for guaranteed 1-2 day delivery.

Do you offer a warranty on your pieces?

Yes, every purchase includes a 12-month limited warranty that covers manufacturing defects. We also provide one complimentary professional cleaning within the first year.

What is your return policy?

We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition with all security tags attached to qualify for a full refund.

How can I find my correct ring size?

You can use our online Size Guide found on each product page, or request a complimentary physical ring sizer to be mailed to your home before placing an order.

Is my payment secure?

Absolutely. Gold Palace uses SSL encryption technology to protect your data. We accept all major credit cards, PayPal, and interest-free installment plans through Klarna and Affirm.