Returns & Exchanges

At Gold Palace, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unworn fashion items. Our goal is to ensure your shopping experience is as seamless and luxurious as our collections.

1

Initiate Your Request

Log into your Gold Palace account and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing